Privacy Policy
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Selva Soul Retreats
Effective Date: February 17, 2026
Selva Soul Retreats ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us when visiting our website or participating in our retreats. This Privacy Policy explains how we collect, use, store, and protect your information when you visit selvasoulretreats.com, submit inquiries, or book a retreat with us.
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1. Information We Collect
Personal Information
You may voluntarily provide personal information such as:
• Name
• Email address
• Phone number
• Billing information
• Emergency contact information
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This information is typically collected when you submit a contact form, subscribe to updates or newsletters, complete a retreat booking, or communicate with our team.
Sensitive Health Information
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As part of our Medical Waiver & Health Declaration, we collect health and wellness information relevant to your safe participation in retreat activities, including medical conditions, allergies, medications, and physical limitations. This information is treated as sensitive personal information, separate from general contact and booking details, and is subject to the additional protections described in Section 4 below.
Automatically Collected Information
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When you visit our website, certain information may be collected automatically, including IP address, browser type, device type, referring website, pages visited on our site, and date and time of visit. This information helps us understand how visitors use our website and improve the user experience.
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2. How We Use Your Information
We use the information collected for the following purposes:
• To process retreat bookings and reservations
• To respond to inquiries and provide customer support
• To send retreat information and updates
• To improve our website, services, and retreat experiences
• To analyze website traffic and visitor behavior
• To comply with legal obligations
We will never sell your personal information.
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3. How We Handle Sensitive Health Information
Health information you disclose through our Medical Waiver & Health Declaration is used solely to support your safety during retreat participation. Access to this information is limited to retreat facilitators and staff who need it for safety purposes. We do not use health information for marketing, and we do not share it with third parties except where necessary to respond to a medical emergency, such as with local emergency medical services.
We retain health information only for as long as needed to support the retreat you attended and any related safety or legal recordkeeping requirements, after which it is securely deleted or de-identified.
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4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and analyze website performance. Cookies may help us understand how visitors interact with the site, remember user preferences, and improve website functionality. We may also use analytics services such as Google Analytics to monitor website traffic and usage.
You may disable cookies through your browser settings if you prefer. If you are visiting from the European Union, United Kingdom, or another region requiring opt-in consent for non-essential cookies, we will provide a consent mechanism before those cookies are set.
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5. Third-Party Services
We may use trusted third-party services to operate our website and manage bookings. These may include payment processors, email marketing platforms, analytics services, and website hosting providers. These providers only receive the information necessary to perform their services and are required to maintain the confidentiality of your data.
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6. International Data Transfers
Selva Soul Retreats operates across Costa Rica and Nicaragua, and our website serves visitors internationally. Your information may be accessed, stored, or processed in a country other than the one in which you reside, including Costa Rica, Nicaragua, and the United States. By providing your information, you consent to this transfer and processing.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing our services, complying with legal obligations, and resolving disputes. Booking and contact information is generally retained for the duration of our relationship with you and for a reasonable period afterward. Health information is retained under the shorter timeframe described in Section 3.
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8. Data Security
Selva Soul Retreats takes reasonable administrative and technical measures to protect your personal information. While we strive to protect your data, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify affected individuals as required by applicable law.
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9. Your Privacy Rights
You may request to access your personal information, update incorrect information, request deletion of your personal data, or opt out of marketing communications. To make a request, please contact us using the information below. We will respond to verified requests within 45 days. To protect your information, we may need to verify your identity before completing certain requests.
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10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. We do not sell personal information, and we do not share it for cross-context behavioral advertising purposes.
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11. Children's Privacy
Selva Soul Retreats does not knowingly collect personal information from children. Consistent with our retreat minimum age policy, our services are intended for individuals 18 years of age or older. If we learn that we have inadvertently collected personal information from a child, we will delete it promptly.
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12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on this page with the updated effective date.
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13. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Selva Soul Retreats
Website: https://www.selvasoulretreats.com